Introduction
Oak-perch is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
By using our website, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our approach to your personal data.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, and any other details you provide when completing our enquiry form.
- Service Preferences: Information about the services you are interested in.
- Communication Records: Records of correspondence between you and our team.
- Technical Data: IP address, browser type, operating system, and browsing behaviour collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide the services you request
- To communicate with you about your bookings and our services
- To improve our website and services based on user feedback and behaviour
- To comply with legal obligations and protect our legitimate interests
- To analyse website usage and enhance user experience
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: When you submit an enquiry form or accept cookies
- Contract: When processing is necessary to fulfil a service you have requested
- Legitimate Interests: For improving our services and marketing communications where permitted
- Legal Obligation: When required by law
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Service providers who assist us in operating our website and delivering services
- Professional advisers such as lawyers and accountants when necessary
- Law enforcement or regulatory authorities when required by law
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for two years unless you request earlier deletion. Technical data collected through cookies is retained according to our Cookie Policy.
Your Rights
Under data protection law, you have the following rights:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure of your data
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, please contact us using the details provided below.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Oak-perch
47 Historians Lane
Cambridge CB2 1TN
United Kingdom
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.